Shipping policy

At Saint Kingston, every item is crafted specifically for your order. Because our products are made to order, production times may vary based on current order volume and demand. We appreciate your patience as we create premium pieces just for you.

Processing & Production Time

All orders are made to order and enter production after payment is successfully processed.
Standard production and processing time is 7-10 business days.
During high-demand periods, promotions, holidays, or product launches, production times may extend beyond the standard timeframe.
Business days do not include weekends or public holidays.

Shipping Time

Once your order has completed production and has been shipped, delivery times will vary depending on your location and the shipping method selected at checkout.

Estimated delivery timeframes:

United States: 2-7 business days
Canada: 5-10 business days
International Orders: 7-21 business days

Please note that these are estimated transit times and are not guaranteed.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take 24-48 hours to appear after the carrier receives the package.

Shipping Delays

While we strive to meet our stated timelines, delays may occasionally occur due to:

High order volume
Carrier disruptions
Severe weather conditions
Customs processing for international shipments
Other circumstances beyond our control

Saint Kingston is not responsible for shipping delays caused by carriers, customs authorities, or unforeseen events.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Saint Kingston is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim if necessary.